Which two Cortex XSOAR incident type features can be customized under the settings?

The correct answer includes defining whether a playbook runs automatically when an incident type is encountered and adding new fields to an incident type.

Customizing incident types in Cortex XSOAR allows for enhanced incident management tailored to an organization's specific needs. Whether defining playbook automation or creating additional fields, these features provide flexibility in how incidents are handled and can optimize response effectiveness.

Setting reminders for an incident service level agreement (SLA) is an important feature but generally is not part of the incident type customization settings specifically. Dropping new incidents of the same type that contain similar information is more related to incident management processes rather than direct customization options available in the settings for incident types. These considerations frame a more nuanced understanding of how Cortex XSOAR allows for adaptability and specificity in incident management, promoting efficiency in response efforts.